Jun 26, 2008
by Jessica Zahn at 7:16 PM

Some of you may have noticed that I’ve got a special background on my Zune profile page…and that when you add me as a friend, I accept right away.

 

Well, I wish I were that quick to respond! But actually, what you’re seeing is our one-way friends feature. As many of you as want to can add me – but I don’t have access to any of your personal information or play data. (You can add Cesar too, but we’re in a race for the most one-way friends…and I’m winning, so please help me keep it that way.)

 

This was a new feature with our Spring release – and it became somewhat controversial. You see, we used the one-way friend feature to automatically added special users to new and some existing users. I have to say, I’ve never received quite so much passionate feedback before.

 

The idea has merit.  We wanted to start out those users with Zune DJs: a set of carefully-selected people who work here whose job it is to program music for Zune Marketplace. Each Zune DJ has different genres for which he or she is responsible. We figured people who are interested in discovering new music on Zune Social might be interested in getting fresh recommendations from people here at Zune who discover and recommend music for a living. So when you sign up for Zune Social, you get six Zune DJs automatically added to your page, for each of the major genres: rock, country, techno, hip hop, world, and Latin.

 

Since the relationships are one-way, the Zune DJs don’t know a thing about the users connected to them; all they can find out is the total number of people who have added them.  Also, one-way friends is a different system than our two-way friend system, and isn’t subject to the 100-friend maximum.

 

Looking back with my dev team 20/20 vision, we could have done a better job explaining these one-way friends, because some users were worried that random people were going to see their play data and other personal information.

 

We did find that when we explained to users how these Zune DJ friends worked, they understood and felt it was a desirable feature. And then they wanted more: “Where’s the classic rock DJ?” “Where’s the pop music DJ?” people asked.

 

But from other users, we heard, “I have nothing in common with those people!”

 

That last comment totally made sense to me. My musical taste aligns with the Zune DJs Kid Hops and DJ Ms E. But I rarely have any albums or artists in common with them, because they’re getting the latest music, stuff I haven’t discovered yet. So of course I’m not going to recognize the names they’re playing…yet. For me, that’s cool. For other people, not so much.

 

So what does Zune do with this feedback?

 

I take it very seriously, actually. And while I can’t give away our roadmap, I can say that we’re planning significant changes in how the Zune DJs are added to people’s friends list, how the feature is messaged, and in addition, looking at a number of other ways to help users find friends and new music recommendations.

 

Keep the feedback coming – it definitely makes a difference!

 

14 Comments
Comments

This is customer support and involvement at its best. It's what makes the Zune brand very promising. Keep it up. ;)

What if we don't have the Zune DJ's as a friend?  How do we get them added?  I was a part of the social at launch.  I didn't join after this last update so I don't have them automatically.

Is there a place we can go to find all these Zune DJs? I only got one of them as a friend with the new update but i would like more of them.

wow I wasn't even aware of the Zune DJs! I noticed the "one way friends" thing when the whole Ninja Gaiden promotion started. Cool stuff, Zune team.

Where can we find these zune DJs if we're interested? I wouldn't mind friending one up.

Also one-way friending seems to make sense for public figures to me.

Koool, this is the first time i'm hearing about Zune DJ's :) and the one-way friend makes a lot of sense. May be instead of adding all the DJ's to user during sign-up, you can let them have an option to choose a few DJ's (Genres) that they are interested in.

Anyways, nice to hear about this feature. Keep them coming. Good work.

You can find all of the Zune DJs here:

http://www.zune.net/en-us/social/spotlight/default.htm

the Zune social is starting to sound a lot like twitter.

I wanted to say that I love where the social is going.  It far outweighs any other possible feature of a portable music player and marketplace service.  I've wanted this for a long time!!

Also, I second wanting a  place to find Zune DJs!!  Great feature, where's the one for downtempo? ;)

PS - I've repeatedly tried to add you and kid hops as friends, but it doesn't work!  I made my Zune tag a long time ago when the social was first announced and before it was integrated into the software.

Hey! So glad you want to add the Zune DJs! Here's a link to check them out:

http://www.zune.net/en-us/social/spotlight/default.htm

@JC - what's your Zune Tag? I'll check it out.

The DJ idea is fantastic. Good DJs that listeners know and respect is one reason why satellite radio has taken off, so it makes sense to have them here. In fact, I'd like to see larger/detailed profile pages for them, and some kind of differentiation in their Zune Card that makes their special status obvious without having to visit their profile.

Idea: Most of these DJs were/are actually DJs on the radio (two from KEXP?! w00t). How about an official Zune podcast show for these DJs where they can highlight their favorite new tunes for us?

Cesar here, back from vacation. I went to Prague , in the Czech Republic . It was fun, but I'm excited

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